Dav47's Profile

55
Points

Questions
6

Answers
21

  • Asked on November 6, 2017 in Email Customizer.

    OK  - well I can contribute to French and German when I have some time.

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  • Asked on November 6, 2017 in Email Customizer.

    Hi there,

    I can translate about 14 strings on the German, but that is it. That is all I use for the front end translations (I am not a native German speaker, but I do live in Germany). Will your plugin then automatically use these strings when you use the latest updated version?

    BR

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  • Asked on October 21, 2017 in Email Customizer.

    Thanks for the reply Sean. I have seen that WPML had the same issue, which they released a fix for. In any case, the workaround (not perfect) is that we switch the language of the admin login to the same as the front-end language. This then sends out the strings in the correct language. We shall try this.

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  • Asked on October 9, 2017 in Email Customizer.

    UPDATE

    I was too quick to celebrate. The issue is still there, but only on "order complete" emails which are triggered manually once someone has paid by BACS. The issue is that the strings in your emails stay in the language set for backend Administration. They are not translated into the language of the website (frontend).

    So that is the problem. A fix of course (or some help on the subject) would be appreicated.

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  • Asked on October 9, 2017 in Email Customizer.

    I am still not happy with your level of support for a paying plugin, but I have made a breakthrough of sorts on this issue since putting the sites live.

    I notice that I (the administrator) am also receiving a copy of the "order complete" email, which is not usual WooCommerce behaviour. Usually the admin does not get a copy of the "order complete" email (correct me if I am wrong). I am not sure if this is due to another plguin I am using, but in any case it does not matter.

    The upside of this is that it seems that the customer is now getting an email with correctly translated strings. To understand this issue would take lots if time to debug, but it has something to do with the admin user language and the customer langauge.

    Anyhow, go ahead and close this ticket. It seems to have resolved itself of sorts.

    Cheers

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  • Asked on October 3, 2017 in Email Customizer.

    When I look in the languages folder for your plugin there is no template (.pot file), which might help solve the problem. Here is an error mesage which loco translate gives about  5 language files which can't be match to  a known set of strings.

    RE: Translations not working in

    Maybe these are the strings which are not translated? If these strings are not available for translation for whatever reason, maybe WordPress has to fall back to the admin user language if it cannot access the required strings.

    Can you create a .pot file, which we can test? We would simply upload it to the /languages folder of the plugin and see if that would solve the issue. If you have other ideas, then feel free to share.

    It is always better for a plugin to come with a pot file, as it also helps speed up page loading in the checkout process.

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  • Asked on October 3, 2017 in Email Customizer.

    Sean thank you for your reply and respect for managing the plugin/s on top of full time jobs.

    I have discovered the issue but I do not know how to fix it. These strings which are not translated, retain the WordPress language which the super admin has set for the backend. So for example my super admin  langauge is set to English, but the WordPress site language (front-end) is in German. This means that these strings in this email stay in English and are not translated to German as they should be.

    If I switch my super admin  langauge to German, then these strings in the "completed order" email are all of a sudden translated to German. The problem is I need my backend in English. I also tested this from another computer without logging in. These strings will always stay in the langauge of the super admin (English), even if you are not logged in while creating an order.

    This issue is not theme specific (I use Vanilla but issue is the same on the other themes) and all the strings my end are properly translated.

    If you test this your end, I am sure you will see the same issue.

    Thanks for a reply - hopefully sooner reather than later.

     

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  • Asked on October 2, 2017 in Email Customizer.

    Ticket opened 10 days ago. No solution. I find your level of support for a paying plugin rather unprofessional.

    Please try and do better. This is holding up everything our side. So much so that we are already trying to see if there is another alternative to your plugin, just because of this small issue which I am sure can be easily resolved.

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  • Asked on September 27, 2017 in Email Customizer.

    Hello,

    I understand you are understaffed, but I need to get our website live and some more helpful support from you would be appreciated.

    Even if those strings are "owned by WordPress", it is your plugins job to enable them to be translated. WordPress translates them when your plugin is deactivated, so it is therefore more thanlikely it is an issue with your plugin. I deactivated all plugins and tested, but the issue remains even with all other plugins deactivated.

    I just need these titles translated, whatever the solution. Can you please either have a look at this, or come back to me with another way in which we can get these titles transalted.

    Thanks in advance. Your time is appreciated.

    David

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  • Asked on September 25, 2017 in Email Customizer.

    Please also note that WordPress translates this email perfectly, if I deactivate your plugin.

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