- strive4impact
- Earth
- Email is hidden.
23
Points
Questions
2
Answers
9
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I first reported this problem 32 days ago.
It's been 17 days since you last responded to me.
That doesn't seem that "critical".
It's really unfortunate that this has taken so long to get any kind of response again. Really feels like your customers aren't that valued. I'm sure that's not the case, but that's definitely how it feels.
So that you know, I hired someone else to fix it.
He got it fixed for me in 24 hours.
He did it at an additional significant expense to me, but we needed a solution and no one from your side would even respond.
Will be requesting a refund for my 2nd purchase of this software because the reason I purchased again was to get support.
Where do I request that refund?
- 962 views
- 9 answers
- 0 votes
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This is a HIGHLY disappointing experience for someone who loves your product, and really just needs some support to get it working.
I think it's likely to take you 5-10 minutes to get this resolved if you'll just log into our WordPress to see what the issue is.
Please just give me some support here.
- 962 views
- 9 answers
- 0 votes
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Any updates or help here? Definitely like this plugin, and would like to get it back up and running.
- 962 views
- 9 answers
- 0 votes
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I can see it in the sidebar from /wp-admin. I can see it under customers' names when looking at users.
But clicking on Shop As Customer doesn't do anything.
- 962 views
- 9 answers
- 0 votes
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I know hands on troubleshooting is challenging, but I'm at a loss as to what to do... Really have come to rely on this plugin.
Even if we need to pay you for your time to troubleshoot, we can do that, but really just need the plugin to work, and not sure why it's not, nor how to get it back working.
I did re-purchase and re-install, but to no avail.
- 962 views
- 9 answers
- 0 votes
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Yes, everything else is updated. WooCommerce and all plugins.
- 962 views
- 9 answers
- 0 votes
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- 1028 views
- 5 answers
- 0 votes
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Having the same issue. Made a video about it...
- 1028 views
- 5 answers
- 0 votes
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Hi!
Just pinging this ticket. Please advise.
Thank you!
- 1089 views
- 1 answers
- 0 votes
