1.28 is not working

The 1.28 update broke the plugin on my site. Can I get the 1.27 file till I have time to troubleshoot 1.28? The forms are just not showing up with 1.28

Hi Are you able to send us login details so we can investigate and fix this issue for you? Thanks

on February 3, 2017.

Logins received... Thanks

on February 4, 2017.
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6 Answer(s)


We've identified the problem on your site. Because you have chosen  'Shop Worker' as the minimum user role who can use Create Customer on Order - you then need to update the 'User Role Hierarchy' setting, so that our plugin is aware of your custom user role 'Shop Worker'.

If you add 'shop', like we did in the screenshot, then all should work as it used to.

RE: 1.28 is not working

We have made this change for you, so it should be working already.

Answered on February 7, 2017.
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Thanks. Was that feature new in 1.28 and I missed it in the change log?

Answered on February 8, 2017.
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Yes it is a new feature, and we have omitted putting it in the Changelog, like we do with all the other features.

You have always been able to choose the 'Minimum User Role'. The new setting we added was the 'User Role Hierarchy' so that if you have added your own custom user roles - like in your case 'Shop Worker (shop)' - then we would need to know if that user is more, less or equally privileged compared to the other standard user roles - like Shop Manager, Admin, etc. Then we use this hierarchy to figure out if the current user is allowed to Create Customers, and to make sure that the current user doesn't try and create a user with a higher privilege than his own - e.g. a Shop Manager should not be able to create an Admin user.

We will add this to changelog in the next version.

Thanks for lettings us know

Answered on February 9, 2017.

1.30 broke my site again. I either need a way to add my Shop Worker role to the list or a download of 1.28.

on February 20, 2017.

I use User Role Editor to create my roles. Is there a capability I can add the user that the plugin checks for?

on February 20, 2017.

I was able to pull 1.28 from a backup so I am working now. I will watch the change logs to see when this is addressed.

on February 20, 2017.


Apologies for the delayed response... I'll get the dev to check on this for you.


on February 26, 2017.
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Can we ask you to send us login details so we can really fix this issue and get you on our latest version of our plugin. Thanks

Answered on March 7, 2017.

They are the same as last time I posted them for i.

on March 7, 2017.


Please send them again as the previous logins email is a bit confusing to find amongst all the other ones.


on March 9, 2017.


on March 14, 2017.

Apologies for the delay... Logins received. Thanks

on March 22, 2017.
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Is this addressed in 1.31?

Answered on April 19, 2017.
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Apologies that it has taken us some time to find what could be causing this issue, but we used your site and we have managed to find what it is - THANKS for helping us along.

The source of the problem was with the way that we checked custom user roles - we've fixed this now so that you will be able to chose any user roles in the 'User Roles Can Create Customers' multi-select in our settings

RE: 1.28 is not working

Any user role you chose here should see the Create Customer button in future.

We're releasing this version 1.32 now.

Thanks for working with us to get this solved.

Answered on April 19, 2017.
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