Address Fields Corrupted


We applied the latest fix to stop the corruption of customer address fields, but the problem is persisting.  I can recreate the problem at will and have generated a full problem analysis file. I can share this information  if you contact me at http://[email protected]

Thank you.

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6 Answer(s)

It has now been six days since I posted this item but I've seen no effort to contact me.  Customer complaints are beginning to pile up.

Here is the situation:

Summary: “The Shop as a Customer” Woo-commerce plugin allows CSR’s who take recurring phone orders to temporarily adopt the identity of a specific customer while processing an order.  The typical processing sequence involves the CSR logging into Woo-commerce with their assigned ID for the duration of their shift. As individual customers call in, the CSR selects the “Shop as a Customer” option and completes the order using that specific identity of the selected customer.  The CSR typically switches back to their original ID between each order.

Problem:  When processing a given order, specific data fields (Company Name and Address Line 2) will bleed over from the previous order’s Billing Address and Shipping Address records. This problem was reported fixed by the authors, but when we applied the updated plugin, the problem appears to persist.

Configuration Data: The current plugin configuration for this implementation includes the following:

Plugin Version Status
Abandoned Cart Pro for Woo Commerce 4.9 Active
Advanced Custom Fields Pro 5.5.14 Active
Gravity Forms 2.2.3 Active
Regenerate Thumbnails 2.2.6 Active
SG Optimizer 3.3.1 Active
Tiny MCE Advanced 4.5.6 Active
WC Ontraport Tracking 1.0.3 Active
WooCommerce 3.0.7 Active
WooCommerce-Shipstation Integration 4.1.15 Active CIM Integration 2.6.3 Active
WooCommerce Create Customer on Order 1.33 Active
WooCommerce Google Analytics Integration 1.4.2 Active
WooCommerce Helper 1.7.2 Active
WooCommerce No Shipping Message 1.2.0 Not Active
WooCommerce Prices by User Role 3.0.0 Active
WooCommerce Quick Order One Page Shop 2 Active
WooCommerce Ship to Multiple Addresses 3.3.23 Not Active
WooCommerce Shop as Customer 2.10 Active
WooCommerce UPS Shipping 3.2.3 Active
WooCommerce USPS Shipping 4.4.6 Active
WooShip 1.32 Active

I can supply screen prints of the field corruption and the sequences used to generate it. PLEASE RESPOND!!

Answered on June 1, 2017.


Apologies for this taking so long for me to reply... This issue is at the top of our list to fix.

We'll release an update soon to fix this.


on June 12, 2017.
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Hi, I'm sorry that this has taken us some time, I'm struggling to recreate this issue. I am a developer and I'd like to fix this.

Is it at all possible for you to do a screen recording of the issue as it happens, as I have tried to do as you (and others) have said, and I can't see it?

This would be very helpful

Thanks so much

Answered on June 13, 2017.
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Hi, we've managed to recreate this now so no further assistance is required. We'll be releasing a fixed update soon.


Answered on June 14, 2017.
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Hi, I am experiencing this issue, is there a fix for this?

Answered on February 15, 2018.
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Hi Sarah. Is everything updated on your site? This issue was resolved a while ago.



Answered on February 20, 2018.
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Hi Sean, yes I'm running the most recent version. Any idea why it would still be happening?

Answered on February 20, 2018.
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