Address Fields Corrupted
We applied the latest fix to stop the corruption of customer address fields, but the problem is persisting. I can recreate the problem at will and have generated a full problem analysis file. I can share this information if you contact me at http://[email protected]
It has now been six days since I posted this item but I've seen no effort to contact me. Customer complaints are beginning to pile up.
Here is the situation:
Summary: “The Shop as a Customer” Woo-commerce plugin allows CSR’s who take recurring phone orders to temporarily adopt the identity of a specific customer while processing an order. The typical processing sequence involves the CSR logging into Woo-commerce with their assigned ID for the duration of their shift. As individual customers call in, the CSR selects the “Shop as a Customer” option and completes the order using that specific identity of the selected customer. The CSR typically switches back to their original ID between each order.
Problem: When processing a given order, specific data fields (Company Name and Address Line 2) will bleed over from the previous order’s Billing Address and Shipping Address records. This problem was reported fixed by the authors, but when we applied the updated plugin, the problem appears to persist.
Configuration Data: The current plugin configuration for this implementation includes the following:
|Abandoned Cart Pro for Woo Commerce||4.9||Active|
|Advanced Custom Fields Pro||5.5.14||Active|
|Tiny MCE Advanced||4.5.6||Active|
|WC Ontraport Tracking||1.0.3||Active|
|WooCommerce-Authorize.net CIM Integration||2.6.3||Active|
|WooCommerce Create Customer on Order||1.33||Active|
|WooCommerce Google Analytics Integration||1.4.2||Active|
|WooCommerce No Shipping Message||1.2.0||Not Active|
|WooCommerce Prices by User Role||3.0.0||Active|
|WooCommerce Quick Order One Page Shop||2||Active|
|WooCommerce Ship to Multiple Addresses||3.3.23||Not Active|
|WooCommerce Shop as Customer||2.10||Active|
|WooCommerce UPS Shipping||3.2.3||Active|
|WooCommerce USPS Shipping||4.4.6||Active|
I can supply screen prints of the field corruption and the sequences used to generate it. PLEASE RESPOND!!
Hi, I'm sorry that this has taken us some time, I'm struggling to recreate this issue. I am a developer and I'd like to fix this.
Is it at all possible for you to do a screen recording of the issue as it happens, as I have tried to do as you (and others) have said, and I can't see it?
This would be very helpful
Thanks so much