Bank transfer payments order on hold error

Hi there, My client is using your shop as customer plugin. There is an important issue when my customer makes an order for a customer and uses the Bank transfer payment option. The order status does set to On Hold, however the order is actually completed. This is a major problem as the order must not trigger the emails to the warehouse. This can only happen when an order is completed manually or when paid by bank card. My client cannot ship any order until the money has been received.

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2 Answer(s)

Hi There.
With Bank Transfer payment selected and when the Admin clicks the Pay Later button the order should set to Pending Payment. If your customer is using the Pay Now button then the order will go to completed because it assumes payment has been received.

Thanks

Sean

Answered on November 28, 2017.

Hey Sean, don't you remember me? You never fixed several bugs back in 2015. Well you are once again very wrong. When the pay later is used the plugin completes the order even though its status is on hold.  I had to remove the latest version and stay with the Version 1.16. I require a refund immediately.

on November 29, 2017.
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Hey Sean, don't you remember me? You never fixed several bugs back in 2015. Well you are once again very wrong. When the pay later is used the plugin completes the order even though its status is on hold.  I had to remove the latest version and stay with the Version 1.16. I require a refund immediately.

Answered on November 29, 2017.
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