Customers not getting custom email templates

The site is defaulting to the standard woocommerce templates … no customisation is in effect. when selecting different email themes.

The  test email is working but orders are not.

i am having the same issue

on December 7, 2017.
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3 Answer(s)

Hi Scott.

This is weird. So Email Customizer is activated and a email template is selected and the test email works but other emails don't get sent with the templates?

Sean

Answered on December 6, 2017.

any ideas to remedy this situation?

 

6 days ago.
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Hi Sean,

Yes that is correct.

Answered on December 7, 2017.
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Hi Sean,

any updates? You would like access to the site to have a look?

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