Customizing screen is not shown


Hi, I have set op Email customizer but im not able to customize the email see the print screen. I use WordPress 4.9.4, Woocommerce 3.3.3 and the theme Thesis  2.6.1. Can you help me please?

Customizing screen is not shown

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I addition to the above i see now that the customize editor is shown as you choose an editable mail type. I can customize the text now but what i can not adjust  are the details like i have made red in the attached printscreen. Are these items adjustable?  Because the language i use is Dutch.

RE: Customizing screen is not shown


Answered on March 21, 2018.
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Hi There.

There must be a Javascript error preventing you from seeing the customize toolbar. Please can you see point 2 here and let us know if there are any errors in the Console?

With reference to the translation. Please make sure your site and WooCommerce is on dutch and you use a translation plugin like Loco Translate and we have some translation files here:




Answered on March 22, 2018.
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