Download failed. Forbidden


I’m trying to update to the latest version of the plugin and it will not update. I keep getting this ‘Download failed. Forbidden’ error. What may be causing this? All my other plugins update just fine. Thanks.

I re-doanloaded the file from Theme forest.. I checked Readme file; it has the previous version (I guess) Because WordPress engine still giving me; updates available, after re-installing the files..

Contributors: cxThemes
Tags: woocommerce, email, customize, customise, edit, colors, text, preview, template, communication, send, test
Stable tag: 2.38
License: GPLv2 or later
License URI:



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6 Answer(s)
Best answer

Thanks for helping us to debug this.

We’ve fixed this issue that was occurring on some versions of WordPress, and the fix was on the update-server side, so it should just start to work now.

Let us know if the problem persists. Apologies for the inconvenience.

Answered on August 19, 2016.
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I've asked our dev to look into this and sort it out asap.


Answered on July 24, 2016.
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Thanks for letting us know. We have fixed the update file so this problem should be sorted after your next update.

Answered on July 26, 2016.
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Hi again;

i am having the problem again in updating the plugin "Create Customer on Order"..

Need your help gents 🙂

Answered on August 5, 2016.
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I think there is a problem with the link "update link

Answered on August 7, 2016.

Can you send us a screenshot of what it looks like when the update fails.
When you see that URL displayed.

So that we can help further.



on August 8, 2016.

Here you go:

RE: Download failed. Forbidden

on August 17, 2016.
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Answered on August 17, 2016.

Thank you 🙂

on August 17, 2016.
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