Email Customizer does not work

The Email Customizer does not work

1. The customizer is displayed incorrectly. The area with the functions is at the bottom and thus can not be operated.

2. Clicking on the "Customizer" button normally allows you to edit the mails. This feature is not available.
Seems, Plugin misses one css style. I have checked also with other themes.

Email Customizer does not work

Hi Samuel.

Sorry about the reply delay. We see what you've sent Envato too and will deal with that.

We can't replicate this and it's most likely a conflict with another plugin. Please send us logins to a site where this is visible ASAP and we will try troubleshoot it there.

https://www.cxthemes.com/users/send-login-details/

Sean

 

on May 9, 2018.

Hello Sean.
OK thank you. I will use the protected link and send you the access data.

Regards,
Samuel

on May 17, 2018.
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3 Answer(s)

Hi.
We need a solution to the problem. Thank you in advance.

Regards,
Samuel

Answered on May 3, 2018.
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Since the problem actually exists for more than a year and is known and the plugin developer is not responding, we have informed Codecanyon. That is totally unacceptable. If there is no response and the problem is not resolved, we will not accept this and take further action. Because other buyers on Codecanyon could potentially be affected.
Knowing a bug but not reacting to the bug is unacceptable and, in particular, not legally correct

Answered on May 4, 2018.
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I can't use the plugin because of this reason for almost a year now. This needs to be fixed!

Answered on May 4, 2018.
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