Email Customizer interface not rendering correctly and not usable on Chrome and Firefox

Hi, I just purchased this plug-in, and for some reason it renders incorrectly in my browser (Chrome and Firefox), and I can't access the email customization view (nothing happens when clicking). Looks like some Javascript incompatibility. I use the Flatsome theme.

Any idea why that is happening? I can share login details privately. Also, I purchased the plug-in on Codecanyon.

 

Email Customizer interface not rendering correctly and not usable on Chrome and Firefox

Thanks

Hi

Do you know how to Inspect the code in Chrome and check if there's any javascript errors?

That might stop this from working.

Thanks

on August 4, 2017.
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4 Answer(s)

Yes, I already checked that, and there are no Javascript errors from what I can tell.

RE: Email Customizer interface not rendering correctly and not usable on Chrome and Firefox

 

Answered on August 8, 2017.
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Hi, any feedback? I need to know asap whether your plug-in is a suitable solution or switch to alternatives. As mentioned already, I can provide login details privately if  you advise how to do so. Thanks

Answered on August 9, 2017.

Hi

Apologies again... I've replied to your other comment on CodeCanyon asking for login details so we can investigate this for you.

Thanks

on August 10, 2017.
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Thanks, I'll send this through now.

Answered on August 10, 2017.
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Hello, I have found the plug-in which conflicted. It is called Email Templates, and provides and centralized way to update the look and feel for all WordPress emails, including WOoCommerce. Deactivating and reactivating the plugin seems to resolve it. Thanks for the pointer.

Answered on August 10, 2017.

Ok great... glad that worked.

Thanks

on August 11, 2017.
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