German language not supported

Hi, several words are not translated / picked-up from the German language WooCommerce File. Can you please correct this bug. As a proof - please see the below screenshots of the emails with your customizer enabled and disabled...


Email without Customizer

Email with Customizer

Add Comment
8 Answer(s)

Hi Michael.

We're going to look into this. Thanks


Answered on December 27, 2017.

Sean, the problem is not solved yet...

on January 24, 2018.
Add Comment

Hi, any update on this already? The emails and shop are live and I do need it corrected rather soon.


Also, whenever I try to edit the header or footer, my site goes down for a few minutes... do you know this issue? I really like the design of your email templates but have issues getting them to run properly.

Answered on December 28, 2017.
Add Comment

Hello, this ticket is still open / problem not solved!

Answered on January 24, 2018.
Add Comment

Can you please provide an update / resolve!


Answered on January 25, 2018.
Add Comment

Hey. So sorry about the reply delay! We've been so busy this side.

I have escalated this with the main developer on the project and we will aim to fix next week!

Thanks for your patience and apologies again.


Answered on January 26, 2018.

Any update on this?

on February 5, 2018.
Add Comment

Any update on this?

Answered on February 5, 2018.
Add Comment

Can you please provide an update!!!


Answered on February 16, 2018.
Add Comment

HI! Sorry, again. Hard to find time from our full time jobs.

We've done a complete test on this. Using

• An installation of WordPress in German

• An installation of the plugin Loco Translate.

• An installation of WooCommerce running German

• A translation of Email Customizer from POEditor ->


And we see that ALL of the strings are translated. So we don't know what to do from here.

RE: German language not supported


You might need to reset everything by changing WordPress to English, then German again and all the others.



Answered on February 21, 2018.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.