HI, I have your plugin shop as customer,

Hi,

I bought your plugin awhile ago and had some questions.

  1. Is this what the pop up is supposed to look like?  http://prntscr.com/j71q0x
  2. How do I enter a new customer in if they are not in the system?
  3. Can I take their credit card over the phone and enter it in just as they would?

Thanks

Rob

Is anyone home that can answer some questions on this forum? There is no other way to contact you.

on April 27, 2018.
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2 Answer(s)

One other thing, what do I do when I enter in a name and nothing pulls up?   http://prntscr.com/j71v8p  Regardless of the name I enter, sometimes this is the screen I get.

Answered on April 18, 2018.
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Hi There
So sorry about the reply delay. Our small team has been very busy for a while.
To answer your questions:

Is this what the pop up is supposed to look like?  http://prntscr.com/j71q0x
Pretty much, yes. 🙂

How do I enter a new customer in if they are not in the system?
They need to be a customer already. If they are not you can enter them by adding them as a user in the normal way in WordPress.

Can I take their credit card over the phone and enter it in just as they would?
This totally depends on the payment gateways you have on your site. If for instance the gateway sms's a code to the user there will be a problem. But otherwise it is possible.

One other thing, what do I do when I enter in a name and nothing pulls up?   http://prntscr.com/j71v8p  Regardless of the name I enter, sometimes this is the screen I get.
Sometimes what is entered is not in the user fields in any way. The field will search username, first name, last name and email address. Maybe he entered his name as Rob and not Robert for instance.

Thanks
Sean

Answered on April 30, 2018.
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