Internal Server Error

Answered

You guys probably already know that there is a problem with your latest release of Email Customizer, but I'm going to submit this anyway.

The Email Customizer plugin was creating an "Internal Server Error" on every order that was being placed on our website. I tested it several times, and received the same "Internal Server Error' (see screen shot). http://www.institutebooks.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-01-at-2.46.57-PM.png

There is no preview of the email template when I try to modify it, and no emails are being sent. Also, the preview of every email in the WooCommerce order screen does not work.

Since the plugin wasn't showing the preview(s), and wasn't allowing me to modify the template(s), I figured it is what was causing the Internal Server Error message on every order. So, I deactivated your plugin, and our website is able to take orders just fine. Please fix!

Exact same issues experienced with our site as well. We had to revert to a back up that still had the old version.

on April 2, 2016.

I wish I had a backup. I looked all over the place for a previous version of the plugin and couldn't find one!

on April 2, 2016.
Add Comment
3 Answer(s)

Hi

We're looking into this asap.

Thanks

Answered on April 2, 2016.
Add Comment
Best answer

Fix is being uploaded now. Please update as soon as it is available. We apologise.
Thanks

Sean

Answered on April 5, 2016.
Add Comment

thank you!

Answered on April 5, 2016.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.