My email customizer is not shwoing up?

I have just bought your email customizer for our business invoices but when I installed it on WordPress it doesn't seem to be working properly (See attached image).

Can you please advise me on what to do as this is very urgent, Thanks!

My email customizer is not shwoing up?

Hi. Sorry about the reply delay.

Please could you open your Javascript console and send us a screengrab of any errors which appear there?
More info here:



on September 5, 2016.

I had the very same problem and after upgrading it was fixed for a brief time.

I had to uninstall it and reinstall it again and now it doesn't load, it get stuck at



on September 19, 2016.

Problem fixed, it was actually a plugin that was blocking it. I removed and now it works.

My bad, sorry 🙂

on September 20, 2016.

Ah awesome. Thanks for letting us know.


on September 22, 2016.


actually the problem came back again, it worked only once 🙁

I have deactivated all plugins except woocommerce and I'm still having trouble. What can I do?


I also uninstalled and reinstalled it several times but now it doesn't work at all.

on October 8, 2016.


I've replied to your other support request... we can chat there to try sort it out.


on October 10, 2016.
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