Password Reset Email - Link Doesn't Work

Hello,

I am having some difficulties with my password reset email

I think I've located the problem - it's to do with how the password reset link is controlled

In the email templates for password reset and new account set-up - the plugin uses shortcode inserts which are responsible for producing dynamic url inserts into the live email which is presented to the user:

Taking the example URL which I am presented with in my test

http://email.mail.hazeldines.co.uk/c/eJxljcsOgyAQRb9GdiXD8FAXLGrS_gfCWE1BGtGY9utLum1yNvcs7gl27E0YNVssguhAoBQSOq254CC1bNVNiRbQDINpFCS3RD67D8WwrFS4z_x4stk6g4rMhARCSk_K9K32hA57r8FMHYt23vdXaeS1wXvlPM-_n6rT--K8z8e618E2WyimvFEkF0rNP359n9MXcbE3kg

I can see the domain that this link references is: email.mail.hazeldines.co.uk - which is non-existent -

Sorry, the website email.mail.hazeldines.co.uk cannot be found.

How can this be resolved?

Asked on January 25, 2018 in Email Customizer.
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    Hi There.

    Sorry you're experiencing this bug. I've reported to the main developer on Email Customizer and hopefully he can get to it soon.

    Sorry again.

    Sean

    Answered on January 26, 2018.
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    Hello,

    Any update on this? It's been a few weeks now since I reported it and the issue still persists

    Answered on February 16, 2018.
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    Hey there. Sorry this hasn't been resolved yet. I've flagged it again. Could you please show us what the URL is supposed to look like without our plugin on and then what it becomes with our plugin on?

    Answered 5 days ago.
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