Shop As Customer Stopped Working... I even repurchased
Hey guys! We really love Shop As Customer! Unfortunately, it has stopped working. I have tried uninstalling and reinstalling, deleting the files via FTP, etc. I even re-purchased on CodeCanyon thinking maybe I needed an updated file or something, but that's not the case either. Here's a user account for our WordPress" https://orders.mobilesleepcomponents.com
Actually, I removed it because I didn't realize it would be posted in the open. Sheesh.
How can I privately send you access details so you can take a look and hopefully get this fixed?
Please let me know if you also need FTP access and I'll get that for you as well. Thank you and looking forward to getting Shop As Customer back live and working on our cart!
I know hands on troubleshooting is challenging, but I'm at a loss as to what to do... Really have come to rely on this plugin.
Even if we need to pay you for your time to troubleshoot, we can do that, but really just need the plugin to work, and not sure why it's not, nor how to get it back working.
I did re-purchase and re-install, but to no avail.
This is a HIGHLY disappointing experience for someone who loves your product, and really just needs some support to get it working.
I think it's likely to take you 5-10 minutes to get this resolved if you'll just log into our WordPress to see what the issue is.
Please just give me some support here.
I first reported this problem 32 days ago.
It's been 17 days since you last responded to me.
That doesn't seem that "critical".
It's really unfortunate that this has taken so long to get any kind of response again. Really feels like your customers aren't that valued. I'm sure that's not the case, but that's definitely how it feels.
So that you know, I hired someone else to fix it.
He got it fixed for me in 24 hours.
He did it at an additional significant expense to me, but we needed a solution and no one from your side would even respond.
Will be requesting a refund for my 2nd purchase of this software because the reason I purchased again was to get support.
Where do I request that refund?