Shop As Customer Stopped Working... I even repurchased

Hey guys! We really love Shop As Customer! Unfortunately, it has stopped working.  I have tried uninstalling and reinstalling, deleting the files via FTP, etc. I even re-purchased on CodeCanyon thinking maybe I needed an updated file or something, but that's not the case either. Here's a user account for our WordPress" https://orders.mobilesleepcomponents.com

 

Actually, I removed it because I didn't realize it would be posted in the open.  Sheesh.

How can I privately send you access details so you can take a look and hopefully get this fixed?

Please let me know if you also need FTP access and I'll get that for you as well. Thank you and looking forward to getting Shop As Customer back live and working on our cart!

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9 Answer(s)

Hey... it's difficult for us to do hands on trouble shooting. Is everything else updated too?

 

Thanks

Sean

Answered on January 27, 2018.
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Yes, everything else is updated.  WooCommerce and all plugins.

Answered on January 30, 2018.
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I know hands on troubleshooting is challenging, but I'm at a loss as to what to do... Really have come to rely on this plugin.

Even if we need to pay you for your time to troubleshoot, we can do that, but really just need the plugin to work, and not sure why it's not, nor how to get it back working.

I did re-purchase and re-install, but to no avail.

Answered on January 30, 2018.
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I can see it in the sidebar from /wp-admin.  I can see it under customers' names when looking at users.

 

But clicking on Shop As Customer doesn't do anything.

Answered on January 30, 2018.
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Any updates or help here?  Definitely like this plugin, and would like to get it back up and running.

Answered on January 30, 2018.
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This is a HIGHLY disappointing experience for someone who loves your product, and really just needs some support to get it working.

I think it's likely to take you 5-10 minutes to get this resolved if you'll just log into our WordPress to see what the issue is.

Please just give me some support here.

Answered on February 3, 2018.
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Hey there. So sorry about this. We're seeing some bugs in other installations and are attending. Please hold. It's a critical bug for us.

Answered 5 days ago.
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I first reported this problem 32 days ago.

It's been 17 days since you last responded to me.

That doesn't seem that "critical".

It's really unfortunate that this has taken so long to get any kind of response again.  Really feels like your customers aren't that valued.  I'm sure that's not the case, but that's definitely how it feels.

So that you know,  I hired someone else to fix it.

He got it fixed for me in 24 hours.

He did it at an additional significant expense to me, but we needed a solution and no one from your side would even respond.

Will be requesting a refund for my 2nd purchase of this software because the reason I purchased again was to get support.

Where do I request that refund?

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Sorry about that. We do value our customers and we try to keep up with support but are all busy with full time jobs too. Please could you request the refund from CodeCanyon and we will authorise.

Thanks

Sean

Answered 5 days ago.
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