Shop Manager Role not allowing switch

Hi,

When people with shop manager role try and shop as customer, it says:

Sorry, you can't shop as this customer.
They have higher capabilities so switching would not be secure.

I have checked the settings. Minimum User role is set as shop manager, and the user role hierarchy is set as follows:

super_admin
administrator
shop_manager
Sales Tester | custom_role
test 1 | custom_role
customer
subscriber

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