Shortcodes not working in email customizer



I am using these shortcodes in my New Account email ([ec_user_login] [ec_firstname] [ec_lastname] ) but none of them display information when I view a specific order or send a text to an actual email address. For the [ec_lastname]  code I get nothing and for  [ec_firstname] [ec_lastname]  it displays **firstname** **lastname**.

Any suggestions?

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Best answer

Hi Mhorner.

Thanks for getting in touch. These shortcodes do work but will only unfortunately display properly when the email is sent in a real instance. They will not display in the Email Customizer or Send a Test view.

Hope that helps.


Answered on May 30, 2016.
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