Thank-you for your Order Template?


Hi there – just bought the plugin. Thanks for making it. I’m trying to edit the Thank you for your order email that gets sent to the new customer after they made a purchase. The order receipt. But I do not see that in the drop down list Email To Show … any ideas? Thanks.

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5 Answer(s)
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This was the result of a bug that has been fixed in the latest update.

The template you want to edit is Invoice which has payment pending & payment complete. The email will automatically use the text based on the status of the order – whether the customer has a payment pending (like in the case of Bank Transfer BACS) or if they’ve already paid in full (like in the case of an instant Payment Gateway).

The bug occurred as result of a WooCommerce update that changed the way that it lets the emails know whether the order is pending or not.

Hope this helps.

Answered on April 1, 2016.
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Hi NZYogi,

There are a series of emails which get sent to the customer after an order is made but none is named "Thank-You for your order". When the order is paid for they will receive the "Processing Order" email (this is likely the one you're needing) and then when the order is shipped or marked Complete they will receive the "Completed Order" email.

There is also the Customer Invoice email which is send by the admin from the orders screen.


Answered on February 8, 2016.

Hi Sean
I have the same issue. The email template that you are referring to is not the first email the customer gets when they have placed and ordre.
In my WooCommerce the first email the customer gets is stating "Thanks for your ordre". (please see the image)

RE: Thank-you for your Order Template?

In the setup I'm working with the costumer gets this email as an information that the payment should be done by money transfer and not by creditcard.
This email I need to edit also by your plug-in but I can't find the right one in your menu.


on March 1, 2016.

HI Nikolai,

Thanks for this. We're checking it out.


on March 9, 2016.
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How do I access the 'Thank you for your Order' template.

I cannot see the 'Invoice' template that you are referring to in the initial email above.

Thank you.


Answered on September 19, 2016.
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Hi There,

It's called the Customer Invoice template.



Answered on September 21, 2016.
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Hi Sean,


But Woocommerce is sending this email out automatically i.e. the Thank you for your Order.  The Customer Invoice template is a different one.

Please clarify.

Kind regards,


Answered on September 22, 2016.
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