Translation failed: some strings not on original English .po/.mo files!

Hello again,

I've translated almost everything on the plugin with new .po and .mo files to my language.

Though, there are 3 sentences that cannot be translated at all! Also, they're not listed on the plugin original .po file: "Customer Details", "Billing Address" and "Shipping Address".

Translation failed: some strings not on original English .po/.mo files!

Please, how can I translate these strings if they're not on the English .po file?

Thank you.

Asked on September 27, 2016 in Email Customizer.
Add Comment
4 Answer(s)

Hi Alex.

Thanks for getting in touch and sorry about the long reply delay. Using Loco Translate on our plugin will give you access to those strings. If you're using WPML or something you may need to download a plugin such as WPML string translation to get access to those strings in our plugin.



Answered on October 5, 2016.


I think there's an issue with the vanilla theme. “Customer Details“, “Billing Address” and “Shipping Address“. are not translatable in the Vanilla theme, in other theme's the translation is ok.


Can you please check?





on November 8, 2016.
Add Comment

Hi Stijn

Please sync your .pot template first. Thee string were not updated in the template so they are not available for translation. If you Sync the .pot template, then they will be available in your translation file.

In future releases we will remove our template file so you will be asked to create a new one each time, so it will always be up to date.

Hope this helps.

Answered on November 11, 2016.
Add Comment

Hi, Stuart,

Please, tell me how can I sync (and where to find) the .pot template file, please?


Answered on November 12, 2016.
Add Comment


It's in wp-content/plugins/woocommerce-email-control/languages




Answered on November 17, 2016.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.