About one month ago I wrote here asking about the translation of some words that appear in the Woocommerce emails.

Here it is the question I wrote: “When I select the Woocommerce template, all the email text appears translated (in Spanish) but if I select “Deluxe” or “Supreme” templates, some parts of the emails are in English. Can you please give me advice on how to translate those parts into Spanish?”

You answered 25 days ago saying: “I will check with the dev again now, but it should all be translatable.”

I think that you have been enough time to check with the dev. Could you please give us an answer about this problem?



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Hi There,

Giving support and documentation for the WPML or any other translation plugin is not what we're able to do. Those plugins, their support and their functionality in translating is the responsibility of those developers.

Regarding the email still going out in english when your site is being viewed in another language - we'll look into that as it's not what is supposed to happen.



Answered on March 14, 2016.
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Hi ikercortazar,

Thanks for getting in touch and apologies about the reply delay, we're a small team and have been extremely busy. We've set up this site to try serve customers support requests better and hopefully achieve faster response times too. We're also hard at work trying to get the new version of Email Cart out. Again, apologies for the long delay.

Do you have experience with the WPML plugin or Loco Translate plugin? For strings in our plugin that haven't been translated that would be the place to turn. They allow you to translate most strings in your WordPress site and plugins.

If you have already gone this route please let me know and I will look into this further for you.


Answered on February 1, 2016.
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Hello Sean,

Thank you very much for your answer.

I tried Loco Translate plugin in my site and it crashes. I do not know the reason but I tried installing it several times and when I use the plugin, my sites crashes.

About WPML, I prefer not to install another plugin to translate a few words. If you have any instructions to translate this few words without installing any plugin, I would apreciate if you guide me in the right direction.

Thank you very much.



Answered on February 4, 2016.
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I'm having trouble with WPML translations as well. The documentation simply says "add the string manually to WPML by copy/paste".  But where, how exactly? And with which version of WPML are you referring to when saying to add manually?

I'm looking everywhere to find a way to add it manually, but don't see any options. The translation part of the documentation needs more detail.

Answered on February 23, 2016.
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It's been over a week and still no answer.

I eventually found a way to do so by manually adding the translations to an XML document (as WPML suggests) but when the email is sent (when a user is navigating the site in another language), the email remains in English.

This needs to be resolved ASAP.


Answered on March 3, 2016.
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Almost another week and still no response. Please CXThemes, we paid for this plugin and should receive the proper support for it. All I'm asking for really is more detailed instructions to get it to work with WPML, not code/features/bugs or anything.

Answered on March 8, 2016.
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